Terms of Service
- INTERNATIONAL ORDERS: International packages may incur duties or brokerage fees based on the tax laws for your country. This is not a Shotgun Shock fee. Placing an order confirms your understanding and willingness to comply with your country’s import tax rules.
- SATISFACTION GUARANTEED: Customer Satisfaction is our #1 company goal. If you are not happy with your purchase, or you need to return an item, please let us know and we will make every reasonable effort to resolve the issue. See our Return Policy for more information.
- DAMAGED SHIPMENTS: Please inspect your package immediately upon receipt. In the rare event that your package is damaged in transit, indicate damage when you sign for the shipment. It is very important that you retain all packaging. Please contact Shotgun Shock Customer Care immediately to report any damaged shipments.
- PARTS INSTALLATION & FITMENT POLICY: Motorcycles and Cars can be dangerous. Shotgun Shock has no control over the use of any part. Shotgun Shock expects the customer to exercise good judgment as to the proper selection, installation, use and maintenance of any part. Shotgun Shock assumes no responsibility for damage or injury of any kind because of misuse, improper installation and improper application of any parts in any way by any person.
- LIFETIME WARRANTY POLICY: Shotgun Shock offers Lifetime Warranty on all components. This does not apply to normal wear or conditions resulting from misuse, abuse, improper application, improper installation or alteration of kit. No warranty is given regarding the compatibility of the product with other products or equipment. The customer is responsible for any labor charges involved in removing and replacing a defective part, and for shipping charges to return the defective part to Shotgun Shock. Lifetime warranty represents and warrants to the original purchaser. To take advantage of the warranty service, you must keep the invoice sent to your e-mail in PDF format or the invoice included in the shipment. Must pay full retail price to receive full Lifetime Warranty.